Certifications by Job Title

Overview

The IT industry is full of different job titles, many of which all apply to the same type of job! Each of these roles requires different qualifications and skills so below we have put together some of the most common job titles and the certifications that will help you reach your goals.

Helpdesk Analyst

Helpdesk analysts are the backbone of any organisations IT support team with common tasks including:

• Managing incoming help requests from users over the telephone, e-mail and any other reporting mechanism the organisation uses.
• Refering more complex problems to an experienced technician.
• Recording, tracking and documenting the help desk problem-solving process, including all successful and unsuccessful actions through to final issue resolution.
• Identifying and learning appropriate software and hardware.
• Performing hands-on fixes at the desktop level, installing and upgrading software, installing hardware, implementing file backups and configurings systems and applications.
• Performing preventative maintenance, checking and cleaning of workstations, printers and peripherals.
• Evaluating documented resolutions and analysing trends to find ways to prevent future problems.