Overview
The course is based on ITIL providing a complete foundation in accepted best practice. It will help representatives to see their role in the bigger Information Systems picture and give them a higher level of professionalism in their daily work. The course offers the perfect platform on which to develop further service management knowledge and will ensure that personnel are better coordinated and equipped with the information to be more efficient in their work.
On completion of the course representatives will have:
- A knowledge of the language of IT service management.
- An understanding of the relevant management and how it all interconnects.
- A valued professional qualification.
Course Materials
Blue Screen IT offer ITIL course materials second to none. All delegates are provided with official ITIL Press release courseware. This includes the complete book, as well as many other resources like official technical drafts, white-papers and case studies.
All students are furnished with materials like examination pads, pens, highlighters and other necessary stationary. Many other study aids are provided throughout the course ensuring each student a unique learning experience...
Course Duration
3 Days
Certification – ITIL Essentials and Foundation
Examination - Information Systems Examination Board (ISEB) Foundation Certificate
Prerequisites
Two years of IT experience with a general level of IT literacy, a background in IT business itself would be useful.
Course Topics
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Service Desk Function
- Service Delivery
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management for IT Services
- IT Service Continuity Management
Prince2 Foundation Course
Prince2 Practitioner Course
Further Information
For any further information about course pricing, accommodation etc select the appropriate links above.
Need further details or advice and the website doesn't suffice? Call 0845 49 00 465
