Information Technology Infrastructure Library (ITIL) Essentials and Foundation

Overview

The course is based on ITIL providing a complete foundation in accepted best practice. It will help representatives to see their role in the bigger Information Systems picture and give them a higher level of professionalism in their daily work. The course offers the perfect platform on which to develop further service management knowledge and will ensure that personnel are better coordinated and equipped with the information to be more efficient in their work.

On completion of the course representatives will have:

A knowledge of the language of IT service management.

An understanding of the relevant management and how it all interconnects.

A valued professional qualification.

Included within the course is the exam, qualifying for the Information Systems Examination Board (ISEB) Foundation Certificate in IT service management.

Course Materials

Blue Screen IT offer ITIL course materials second to none. All delegates are provided with official ITIL Press release courseware. This includes the complete book, as well as many other resources like official technical drafts, white-papers and case studies.

All students are furnished with materials like examination pads, pens, highlighters and other necessary stationary. Many other study aids are provided throughout the course ensuring each student a unique learning experience...

Course Duration

3 Days

Certification

Exam: Information Systems Examination Board (ISEB) Foundation Certificate

Prerequisites

Two years of IT experience with a general level of IT literacy, a background in IT business itself would be useful.

Course Topics

• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Service Desk Function
• Service Delivery
• Service Level Management
• Availability Management
• Capacity Management
• Financial Management for IT Services
• IT Service Continuity Management

Related Courses

PRINCE2 Foundation Certification Course

PRINCE2 Practitioner Certification Course