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This course is based on providing a complete foundation in accepted best practice. It will help representatives see their role in the bigger Information Systems picture and give them a higher level of professionalism in their daily work. The course offers the perfect platform on which to develop further service management knowledge and will ensure that personnel are better coordinated and equipped with the information to be more efficient in their work.

On completion of the course representatives will have:

  • A knowledge of the language of IT service management
  • An understanding of the relevant management and how it all interconnects
  • A valued professional qualification

Candidates are able to qualify for the Information Systems Examination Board (ISEB) Foundation Certificate in IT service management.

Course Materials

All delegates are provided with official ITIL Press release courseware. This includes the complete book, as well as other resources like official technical drafts, white-papers and case studies.

All onsite taining (plymouth) are furnished with materials like examination pads, pens, highlighters and other necessary stationary. Other study aids are provided throughout the course ensuring each student a unique learning experience...

Course Duration

3 Days


Exam: ITIL Foundation Certificate in IT Management (EX0-001)


There are no prerequisites but candidates should have a working knowledge of networks, policy and procedures. The Foundation level is the entry-level qualification, which offers candidates a general awareness of the key elements used in the ITIL lifecycle.


Bluescreen IT delivers PRINCE2®, ITIL ® and MoR®courses as an Affiliate of CUPE International Ltd, (a PRINCE2®, ITIL ® and MoR®, ATO Accredited by APMG International).

PRINCE2®, ITIL ® and MoR®, are Registered Trade Marks of AXELOS Limited. Ownership of PRINCE2®, ITIL ® and MoR®, belongs to AXELOS Limited and is managed by APMG.

AXELOS, the AXELOS logo and the AXELOS swirl logo are trademarks of AXELOS Limited.

The APMG-lnternational Swirl Device logo is a trade mark of The APM Group Limited



ITIL Course Material

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