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Overview

Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system,  such as productivity applications used in a corporate environment and Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.

Course Materials

All delegates are provided with official Microsoft Press release courseware. This includes the complete book on disk as well as many other resources like official technical drafts, white-papers and case studies. All onsite training(Plymouth) are furnished with materials like examination pads, pens, highlighters and other necessary stationary. Many other study aids are provided throughout the course ensuring each student a unique learning experience...

Course Duration

5 Days

Certification

Exam: 70-685

MCITP Enterprise Desktop Support Technician

Prerequisites

Windows 7 Configuring 70-680

Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment. 

 

70-685 EDST

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